Dear 3DVIA Virtools user,
www.virtools.com/support services has been migrated now to Dassault Systèmes Corporate system.
Please follow this to perform actions you used to make thru that portal.
Need License key files or Technical Support related to 3DVIA Virtools 4.1 or 5.0
For any information or request, please send your company site ID if you have it, prepare former license key files and Host ID of the machine on which you will install the key file.
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If you are in
- If you are in America: AG.Keys@3ds.com
- For Asian customers, please contact your reseller or, if you are a direct DS customer, send your request to : dskk.keys@3ds.com
Need a Virtools license keys on version previous than 4.1
Need to contact technical support
- Go on www.3ds.com/support
- Ensure you are using a www.3ds.com/support login
- If you need one, please go on www.3ds.com/support/useful-information/new-customer/. This will let you know steps to request your login and password to access to Dassault Systemes Support. You could consult also tutorials that explain how to consume Support
- If you are login and password does not let you log inside www.3ds.com/support section and access to your support services, please contact your Customer Support Center or your reseller.
- If you don’t have any of describe access please click here
Hope your new support experience will be a great one !
The 3DVIA WW Support Team