Virtools Web Player - Firewall and Proxy server

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Virtools Web Player - Firewall and Proxy Servers

Install Player | Test Player | Troubleshooting | For Webmasters | About Player

How do I know if I'm behind a firewall/proxy server?
- You are using Microsoft Internet Explorer 4.0 (or later)
- You are using Netscape Communicator/Navigator 4.5 (or later)
How can I configure Virtools Web Player to use my firewall/proxy server?
How can I check that Virtools Web Player can pass through my firewall/proxy server?

How do I know if I'm behind a firewall/proxy server?
You are using Microsoft Internet Explorer 4.0 (or later):
If the Use automatic configuration script check box is selected, you are most probably using a proxy server, and the Virtools Web Player may not be able to get your configuration automatically. Contact your network administrator for further help.

If the Use a proxy server (for your LAN - the exact wording depends on your version of Internet Explorer) check box is selected, you are using a proxy server. Normally the Virtools Web Player can automatically get the settings it needs. If it cannot, you will have to note the settings in Internet Explorer and manually enter these in the Virtools Web Player.
1. If either the HTTP or Socks fields are filled, copy the details and go to How can I configure Virtools Web Player to use my firewall/proxy server?
You are using Netscape Communicator/Navigator 4.5 (or later):
If the Automatic proxy configuration check box is selected, you are most probably using a proxy server, and the Virtools Web Player has not been able to get your configuration automatically. Contact your network administrator for further help.

If the Manual proxy configuration is selected you are using a proxy server. You will have to note the settings in Netscape and manually enter these in the Virtools Web Player.
1. If either the HTTP or Socks fields are filled, copy the details and go to How can I configure Virtools Web Player to use my firewall/proxy server?
How can I configure Virtools Web Player to use my firewall/proxy server?

The Virtools Web Player can pass though Socks4, Socks5 and HTTP proxy servers.
1. Right-click in a window where the Virtools Web Player is playing content and choose Settings... to open the Virtools Web Player Settings dialog box.
2. Click Network Settings to open the Virtools Web Player Network Settings dialog box.
3. Select the type of proxy server you are using in Type and enter the Host and Port details you copied previously.
4. Select the Authentication check-box and complete the Username and Password fields if required by your network administrator or ISP (this is typically the case if you are using a Socks5 or HTTP proxy).
5. If you still encounter problems, contact your network administrator for further help.
How can I check that the Virtools Web Player can pass through my firewall/proxy server ?

Use the Virtools Proxy Check tool.

This tool get your proxy configuration from your Virtools Web Player Settings (if you have already configured this part) or from your Windows Internet Settings. Then using this tool you can try to contact a host to see if the Virtools Web Player can pass through your proxy server. For Test host to contact enter the address of any webserver currently running with the port set to 80. The default values are www.virtools.com and 80.

If we are not able to automatically get your configuration you can test some configuration here and save it.

To test a configuration click on the Test button.
- If the test is successful, a Test Successful message displays.
- If the test is not successful, a message telling you what failed appears:
1. Connection failed [NEED AUTHENTICATION]
  Your proxy server requires authentication. Ensure you complete the Username and Password fields. Note that authentication is not available for Socks4.
2. Connection failed [PROXY FAILED]
  A an error occurred while communicating with the proxy server.
3. Connection failed [CONNECTION TO HOST FAILED]
  The proxy cannot connect you to the test host. Check the value of test host and test port.
4. Connection failed [CONNECTION TO PROXY FAILED]
  The Virtools Web Player cannot connect to your proxy. Check the values for proxy host and proxy port.
5. Connection failed [NETWORK ERROR]
  An undefined error occurred while communicating with your proxy.